FAQ

What platforms are supported?

Live connectors today: Zoom, Google Meet, and FreJun - salespeople connect their own account from Salesperson dashboard → Settings. Manual uploads work for any platform label, including Microsoft Teams. Teams OAuth is coming soon in the product UI.

Who connects integrations - admin or salesperson?

Salespeople only. Platform connections live under Salesperson dashboard → Settings → Platform connections (OAuth for Zoom, Google Meet, or FreJun). Managers and admins do not have this connect flow in the app.

Workspace admins turn platforms on or off for the team under Admin → Settings → Platform connections (“Allow salesperson connections”). If a tile is missing on a salesperson's settings page, ask your admin to enable it - admins do not connect on a rep's behalf.

Does the admin connect Zoom or Google for everyone?

No. Admins enable the platform for the workspace; each salesperson completes their own OAuth flow from their settings page. FreJun may also have an optional admin API key section for bulk import - that is separate from a salesperson's personal Connect FreJun tile.

How do I disconnect a platform?

On the salesperson settings page, open Platform connections, click Disconnect on the platform tile, and confirm in the dialog. Tokens are cleared on our side; you can reconnect anytime.

How long is audio kept?

Audio is processed for transcription and then removed from storage as part of the pipeline. Retained text and scores follow your retention settings, see Security.

How long does RevvTik keep data?

Audio recordings: Deleted automatically after transcription processing completes.
Transcripts, scores, analyses, and coaching insights: Retained according to your organization's retention policy (12, 18, or 24 months).
Account and organization deletion: Customer data is deleted from primary systems within 30 days of a verified deletion request, subject to backup retention and legal requirements.

Who is responsible for telling prospects a call is recorded?

Your organisation (the customer) is responsible for compliance with recording laws. RevvTik provides templates to help.

Where are AI models run?

Configure your deployment’s AI endpoint (e.g. OpenAI API or Azure OpenAI in an EU region). Document the actual region in your RoPA / transfer assessments.