Terms of Service

Effective Date: 19 June 2026Version: 1.3.7

These Terms of Service (“Terms”) govern access to and use of the RevvTik platform and related services (“Services”) by the business entity that registers for an account (“Customer”). Customer agrees to these Terms and the documents incorporated by reference by creating an account, clicking to accept, completing admin or controller acknowledgements, signing an order form, or using the Services. Individual users invited to Customer’s account accept these Terms and our Privacy Policy for their own use of the Services. Where an administrator accepts controller or DPA acknowledgements on behalf of Customer, they represent they have authority to bind Customer.

1. Services

RevvTik provides AI-assisted analysis, scoring, and coaching features over sales conversations that Customer or its users submit via upload or supported integrations (e.g. Zoom, Google Meet, FreJun). Features are described on our website and in-product documentation. We may modify the Services with reasonable notice for material changes.

2. Eligibility and account

Customer must be a legal entity or an individual acting in a business capacity. The person accepting these Terms represents they have authority to bind Customer. Customer is responsible for all activity under its accounts and for maintaining credential security. Customer user sign-in uses HttpOnly session cookies with short-lived JWT access tokens and rotating refresh tokens as described in our Cookie Policy and Security pages.

3. Customer responsibilities

• Controller / processor: For personal data in recordings, transcripts, and coaching outputs relating to Customer’s business, Customer is the data controller and RevvTik is a processor, as set out in our Data Processing Addendum.
• Lawful recording: Customer is solely responsible for compliance with laws governing recording of communications (including ePrivacy, national two-party or all-party consent rules, and employment monitoring laws). RevvTik does not record meetings on its own behalf, it processes what Customer instructs.
• Participant notice: Customer must inform meeting participants where required and obtain any necessary consents. RevvTik provides optional guidance in documentation, this does not constitute legal advice.
• Works council / employee representatives: Where mandatory, Customer confirms it has obtained approvals (e.g. works council consultation) before deploying monitoring or analytics affecting employees.
• Acceptable use: Customer must comply with our Acceptable Use Policy.
• Data subject rights: Customer must not block, intercept, or delay any data subject request (e.g. a salesperson’s) made directly to RevvTik. Customer agrees that RevvTik may correspond directly with affected individuals where required by law.
• AI score usage: Customer will not use AI-generated scores or insights as the sole basis for hiring, discipline, dismissal, or other significant employment decisions, and will make human review available where required by Art. 22 GDPR or equivalent local law.

4. Retention & coaching history

By default, transcripts, AI analyses, scores, and coaching insights are retained for up to 24 months from creation, then deleted automatically. This default exists so users can compare past and current performance and measure long-term coaching outcomes. Org admins may set a shorter retention period (currently: 12 / 18 / 24 months) at any time. Audio files are deleted promptly after transcription processing completes, subject to temporary retry, integrity-check, or cleanup operations required for reliable processing. Privacy Policy.

5. Fees, billing, and access plans

Some customers may use the Services under an early-access, pilot, trial, free, or manually agreed plan. Unless a paid order form or checkout flow is agreed, no payment is due. If paid plans, usage-based fees, or renewals are enabled for a Customer, the applicable fees, limits, renewal terms, taxes, and payment terms will be shown in the checkout flow, order form, or written agreement.

Non-payment suspension applies only where paid billing terms apply. Unless stated otherwise in a paid agreement, fees are non-refundable except as required by law or expressly stated in writing. Taxes are Customer’s responsibility where applicable.

6. Usage limits and fair use

Customer access may be subject to limits on users, calls, minutes, uploads, storage, integrations, AI processing, or other usage stated in product settings, plan pages, order forms, or a written agreement.

RevvTik may throttle, queue, reject, or suspend excessive or abusive usage that risks platform security, service stability, or abnormal cost. Customer may not attempt to bypass technical limits.

7. Beta, preview, and experimental features

Beta, preview, and experimental features may be changed, limited, suspended, or discontinued. They may not be covered by the same support, availability, or reliability commitments as generally available features.

8. Third-party integrations

Zoom, Google Meet, FreJun, and other integrations are optional features initiated by Customer-authorized users. RevvTik accesses only the permissions granted through the applicable authorization flow and only for the purpose of providing the Services. RevvTik does not access third-party platform data beyond the scopes approved by the user.

Each authorised user connects their own account where OAuth is offered; workspace administrators enable platforms for the organisation but do not substitute a single org-wide credential for all users in the product. RevvTik is not responsible for changes, outages, permissions, API limits, or data availability from third-party services. Customer must comply with third-party provider terms and maintain valid credentials for users who choose to connect.

9. Export compliance

Customer represents that it is not located in, organized under the laws of, or ordinarily resident in a country or territory subject to applicable trade sanctions and is not listed on any applicable government restricted-party list. Customer will not use the Services in violation of applicable export control or sanctions laws.

10. Intellectual property

RevvTik retains all rights in the Services and software. Customer retains rights in Customer Data. Customer grants RevvTik a licence to host, process, and display Customer Data only to provide the Services and as described in the DPA.

11. Confidentiality

Each party will protect the other’s confidential information with reasonable care and use it only for the purposes of the agreement.

12. Warranties and disclaimer

The Services are provided “as available”. Except as expressly stated, RevvTik disclaims implied warranties to the maximum extent permitted by law. AI-generated outputs, scores, summaries, and coaching insights may contain errors, omissions, or inaccurate inferences. Customer must not rely on them as the sole basis for high-risk employment decisions.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential damages. RevvTik’s aggregate liability arising out of these Terms is capped at the greater of: (a) the fees paid by Customer in the twelve (12) months preceding the claim; or (b) £100, except for liability that cannot be limited by law (e.g. fraud, death or personal injury caused by negligence).

14. Indemnity

Customer will defend and indemnify RevvTik against claims arising from Customer Data, Customer’s breach of these Terms, or Customer’s violation of applicable law (including unlawful recording or lack of participant notice).

15. Suspension, deactivation, and termination

We may suspend access for material breach, security risk, or non-payment where paid billing terms apply. Either party may terminate for material breach uncured after notice.

Suspension or deactivation may restrict access but does not immediately delete Customer Data. Permanent organisation deletion is a separate confirmed flow initiated by Customer. Upon termination or permanent deletion, Customer’s access ends; data handling follows §16 and the DPA.

16. Data on termination

Customer may export data during a post-termination window of at least 30 days. After that window, or after Customer completes the in-product organisation deletion flow, RevvTik will delete Customer Data from primary application systems within 30 days, subject to technical and legal retention constraints. Backup copies may persist through backup retention and rotation cycles, typically not exceeding a further 30 days, and are protected from normal use until overwritten or purged. Certain limited records, such as invoices, security logs, and legal records, may be retained where required by law or legitimate security purposes.

17. Support and availability

Support is provided through documented channels such as support email or in-app help where available. RevvTik may perform maintenance, updates, and security changes. Unless a separate written SLA applies, Services are provided without a guaranteed uptime commitment.

18. Changes to Terms

RevvTik may update these Terms from time to time. Material changes will be notified by email, in-app notice, or by posting updated Terms. Continued use after the effective date means acceptance. If Customer does not agree, Customer should stop using the Services and may terminate according to applicable terms.

19. Governing law and disputes

RevvTik is established in the United Kingdom. These Terms are governed by the laws of England and Wales, excluding conflict-of-law rules. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, unless mandatory consumer or employment law in Customer’s location requires otherwise. Nothing in this section limits a data subject’s right to lodge a complaint with their local supervisory authority or to bring proceedings under Art. 79 GDPR.

20. Incorporated documents

• Privacy Policy
• Data Processing Addendum
• Acceptable Use Policy
• Sub-processors
• Cookie Policy

Our Security and Trust pages describe security and compliance practices for information only; they are not contractually binding unless expressly incorporated in a written agreement.

Contract entity & contact

Support and Legal Contact: support@revvtik.com

Related policies: Privacy Policy · Terms of Service